Return & Refund policy

Thanks for shopping at Kangaroohoppers!

If you are not entirely satisfied with your purchase, we're here to help.

If you’re looking to return your order for whatever reason within 30 days of the received date, we're here to help. You can return your product for a refund to the original payment method.

KEY POINTS

• Returns can only be accepted if contact is made within 30 days of the received date.
• Returned items must be in new condition with all packaging (internal and external), accessories and manuals and accompanied by the original sales invoice.

EXCEPTIONS

Please note these exceptions to our returns policy.

• We are unable to accept returns of goods that have signs of visible wear or use.
• For damaged or faulty goods please follow our warranty claims process.

HOW DOES IT WORK?

To initiate a return, please complete the following steps.

1. Email us at support@kangaroohoppers.com with your details
    - Order Number
    - Name the order was purchased under
    - Reason for return

2. Wait for our support team to review your return and contact you. 

3. We do not have the return label and no pick-up service, please send the items back to us by yourself. Please note that since there's no defect in the product, the customer needs to pay the full cost of the return shipping.

How long does it take?

• It may take our team up to 7 working days to review your return request.
• Refunds will not be processed until our warehouse has received and assessed the returned items. 
• Refunds can take up to 7 working days to be completed once a return has been approved.

Any customers seeking a refund outside of the 30-day money-back guarantee are asked to do so by email to Kangaroohoppers for consideration.

Please get in touch with the helpful customer service team to go through your options with us.

Phone: +1 (888) 818-9660
E-mail: support@kangaroohoppers.com
Mon-Fri: 8am -3pm PST | Sat: 8am - 1pm PST