Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most in-stock orders are processed within 2-3 business days. If you haven't received a shipping notification from us after 2-3 days of making the purchase, please email orders at support@kangaroohoppers.com.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link. You can also check your order status anytime from your account page.
Why did my order arrive in multiple packages?
Do not worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how carriers manage larger size deliveries.
Product Questions
What age is this equipment suitable for?
Most of our gymnastics equipment is designed for children ages 3 and up. Each product page lists a recommended age range and weight limit.
How do I choose the right balance beam or home gym bundle?
Choose based on your child's age, skill level, and available space. Beginners can start with a Balance Beam Set or Starter Bundle, while advanced users may prefer larger training bundles.
Are Kangaroo Hoppers products suitable for home use?
Yes. Our products are designed specifically for safe, durable, and space-friendly home gymnastics practice.
Assembly & Product Care
How do I clean and store my gymnastics equipment?
Wipe the surface with a soft cloth and mild soap. Store your equipment indoors in a clean, dry place when not in use.
Can my gymnastics equipment be used outdoors?
Our products are designed for indoor use. Occasional outdoor use is fine on clean, dry surfaces, but we recommend storing them indoors after use.
Safety
What age are gymnastics products recommended for?
No. All gymnastics equipment should be used with adult supervision, on a flat surface, and away from furniture, stairs, or other hazards.
What age are gymnastics products recommended for?
Age recommendations vary by product. Please refer to the product page for the recommended age range before purchasing.
Need More Help?
If you have an issue or question that requires immediate assistance, you can contact support@kangaroohoppers.com with a Customer Service representative.
support@kangaroohoppers.com
Our customer support is available
Mon–Fri: 8am–3pm PSTSat: 8am–1pm PST
Average answer time: 24–36h